RolcoGames.com is operated by
Rolco Games Inc.
811 Development Drive
P.O. Box 338
Tipton, IN 46072
Phone: 765-675-1111
FAQ | Return Policy | Privacy Policy | Certificate of Compliance
Order Questions:
Ordering online:
Ordering with our online shopping cart is safe and secure. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology that works with Netscape Navigator (versions 2.0 and above), Microsoft Internet Explorer (version 3.0 and above), and AOL (AOL 3.0 and above). This technology safeguards your personal information and guarantees privacy.
Ordering by phone:
An additional handling fee of $3.00 - $5.00 will be applied to phone orders because of the extra administration that is involved with processing an order in this way. We will calculate shipping and handling and then process your order with prepayment of products, plus shipping and handling in full. Our phone number is 765-675-1111.
Sales Tax:
Sales tax of will be applied to any order shipped within the state of Indiana.
International orders:
We utilize US Postal Service for shipping of all orders within the USA and to Canada. We will do our best to find a suitable method to ship your order to other international destinations. You can call us or fill your shopping cart and your order will automatically be referred to our office to complete processing. Please be aware that duty and taxes may be payable upon receipt for orders shipped outside of the USA. For orders to Canada, there may be UPS Brokerage fees. Any of these additional fees are the responsibility of the receiver.
Shipping:
All of our orders our shipped via the US Postal Service. We have set the following standard shipping rates:
For orders that are $300 or more, $5 will be added for every $100 worth of orders up to $1000.
- $5.00 for orders that are less than $50.00
- $7.50 for orders that are between $50.00 and $99.99
- $10 for orders that are between $100.00 and $199.99
- $15 for orders that are between $200.00 and $300.00
Refused or Undeliverable Package Policy:
Please make sure that you provide a complete shipping address that includes any suite or apartment number. Any package that is undeliverable or refused will incur return shipping charges.
Order fulfillment, modification, cancelation:
Our goal is to ship your order as promptly as possible, usually within one to two days. It is not possible to make any order modifications or cancellations after your order has shipped.
Return policy:
Please contact us if you ever encounter a problem with RolcoGames.com products and we will do our best to resolve whatever issue you may have. Any return must be accompanied by a Return Material Authorization (RMA). Call or email us for this form within 30 days of your purchase and then please follow the instructions on the RMA.
Returns of non-defective merchandise are subject to a 25% restocking fee. A credit or refund will be issued in the appropriate amount once we have inspected the returned merchandise. Shipping and handling charges are non-refundable and Rolco Games, Inc. is not responsible for return shipping fees. We will pay for return shipping if the return is a result of our error.
Custom game components or custom bagged components cannot be returned nor exchanged.
Privacy Policy:
We will neither share nor sell any personal information that you provide to us while utilizing our web site and online store. You may unsubscribe from our newsletter and/or promotional email list at any time.